Refund Policy for Sevyn Clouds Doula Services

 

 

Effective Date: 21 Jun 2025

 

At Sevyn Clouds Doula Services, we are committed to providing compassionate and professional support to every client. Please read our refund policy carefully before booking services.

 

 

 

1. No Refunds on Services Rendered

 

 

All payments for services already provided are non-refundable. This includes:

 

• Prenatal visits

• In-person or virtual support

• Birth attendance

• Postpartum visits

• Classes, consultations, or educational support

 

 

Once a session or portion of your package has been completed, those services are considered delivered and cannot be refunded.

 

 

 

2. Refunds on Prepaid Services

 

 

If you have prepaid for a package and decide to discontinue services before they are rendered, you may be eligible for a partial refund of the unused portion. This is determined as follows:

 

• A written request must be submitted via email

• The value of services already provided will be deducted from the total

• Any non-refundable deposit will not be returned

 

 

 

 

3. Non-Refundable Deposits

 

 

All deposits made to reserve doula services are non-refundable unless otherwise stated in writing.

 

 

 

4. Missed Appointments or Cancellations

 

 

• Client cancellations: We require at least 24 hours’ notice for non-emergency appointment cancellations. Missed appointments without notice may not be rescheduled or refunded.

• Doula cancellations: In the rare case that your doula must cancel or is unable to attend a scheduled birth or appointment (due to emergency or illness), we will do our best to provide a qualified backup doula or issue a fair partial refund for the undelivered service.

 

 

 

 

5. Special Circumstances

 

 

We understand that pregnancy and birth can be unpredictable. If special circumstances arise (e.g., emergency medical events, preterm labor, or sudden relocation), we will review refund requests on a case-by-case basis and with compassion.

 

 

 

Questions?

 

 

For questions or refund requests, please email:

 

Ni’Sheerer Colbert-Pinckney

Sevyn Clouds Doula Services

Email: info@sevynclouds.com

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